Refund policy
REFUNDS (AND EXCHANGES)
Returns
For all returns and exchanges, fill out our contact form here. You will be provided with instructions on how to ship the package back to us.
Once you have received the item(s) we must be notified within 14 days of your intention to return the item. It must be returned within 14 days of receipt for a refund or exchange. Please DO NOT return any items outside of these timescales, unless advised to do so by our customer services.
Any such items we receive will be held at our warehouse for 7 days to give you the opportunity to arrange a courier to collect them, after which point the items will be destroyed.
We will not be responsible for financing the cost of returning these items back to you. Please ensure you email returns@fro-style.com to inform us of any collections. Failure to do so may result in the collection being refused.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again, then contact your credit/debit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at returns@fro-style.com.
Exchanges (if applicable)
In addition to the above, you can exchange an item with us if your return has been received back to us within 14 days of providing notification to us. Any exchange requested must be the same product type (i.e. T-shirt) and of the same value as the original item purchased. If we do not have the item you would like in stock, then we will contact you about this. If there is not an item that you would like to exchange for, we can also offer store credit, to be used on future purchases.
Shipping
To return your product, you should email returns@fro-style.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over £75 (or equivalent in your local currency), you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Faulty Products
We are sorry to hear this. If you receive a faulty item from us, please notify us within 14 days of receipt of the faulty goods. You can do this by emailing the address below: